Report a repair
Do not contact contractors directly, please report repair via the form below. Emergency daytime repair – as above with telephone backup to 0330 390 9100.
Out of hours emergency repair
Monday – Thursday: 5pm – 11pm, Friday: 5pm – 11pm, Saturday: 8:30m – 11pm, Sunday: 8:30m – 11pm.
Emergency Repair – 4 Hours
Urgent Repair – 24 Hours
Priority Repair – 7 Days
Planned – 28 Days
What is an emergency?
- If required to avoid a danger to health, risk to the safety of the Occupants and staff or serious damage to buildings
- Serious flooding/leak
- Burst pipes
- No cold water
- No hot water
- No heating/power Blocked toilets
- Broken toilets where there is only one in a Property
- Work to prevent a danger to health and safety
- Temporary repairs to make good either storm or fire damage
- Repairs to door locks where there is only one entrance into the tenancy
- Making property secure
Voids
Unless otherwise specified in the SLC or at schemes where there are on-site cleaners/maintenance– providers should ensure rooms are cleared immediately of personal possessions (no cleaning or works will be arranged until tenant belongings are removed), a visual inspection should take place and the void room details should then be emailed to repairs@quayshousing.org.uk.co.uk immediately including required works e.g. cleaning only, decoration needed, repairs needed, basic turnaround target is maximum three working days.