Join Our Team at Quays Housing: Office Administrator Wanted in Brighton!
Quays Housing is a Charitable Community Benefit Society providing high quality housing management and support services with the aim of reducing and preventing homelessness in the UK.
We work proactively to reduce homelessness advocating for the right of every person to live in a secure and safe environment. We have supported over 800 tenants, working across 15 Local Authorities targeting where there is a high priority need to tackle homelessness.
We are 100% committed to creating positive outcomes for our tenants and are driven by our values of Passion, Pride, Equality and Collaboration
We have a new opportunity for a part time Office Administrator to join our small emergency accommodation team in Brighton. You will provide a point of contact for the local authority emergency placement team to assist in providing short-term accommodation and ensure that all residents are well supported to maintain their allocated nightly license agreement.
You will support the Scheme Manager and the Senior Administrator with administrative matters relating to the contractual relationship held with both Brighton and Hove City Council and other stakeholders in line with our organisational values.
You will work 22.5 hours per week, the work pattern is flexible and will be discussed at interview.
Key responsibilities will include:
Operational
- Provide administrative support for the day to day running of the Emergency Accommodation Service, within Brighton and Hove.
- Process Emergency Accommodation referrals and cancellations.
- Communicate with the cleaning and housekeeping team over daily tasks to ensure the smooth running of the service.
- Support the Scheme Manager and Senior Administratorto manage voids turnaround and ensure that all deadlines are met to minimise loss of income
- Monitor and replenish office supplies to allow efficient daily operations.
- Greet and direct incoming visitors and clients, enhancing their overall experience.
Financial
- Ensure regular collection of resident service charges
- Carry out banking for the Schemes.
Resident and Stakeholder Support
- Prepare administrative documents, including letters, notices, and resident communications.
- Prepare warning letters, and maintenance notifications and support management in communicating essential updates.
- Manage stock (beds, appliances, cleaning and office supplies) and engage with vendors.
- Support the Senior Administrator and Scheme Manager to ensure that cleaning, housekeeping, and security staff complete required tasks and that quality standards are met.
- Organise daily schedules for cleaners which includes cleaning of voids and communal areas.
- Liaise with Emergency and reactive departments such as the Police and Ambulance, and Probation Services.
- Review CCTV recordings and operate fob systems as required.
- Respond to clients and third party queries, feedback and complaints.
- Support the Scheme Manager to ensure that colleagues and clients follow health and safety regulations.
- Support the Scheme Manager and Senior Administrator in the smooth running of the Emergency accommodation services.
Our ideal candidate will have previous experience in an administration role, excellent communication skills, good attention to detail, strong organisation skills with the ability to prioritise work and meet deadlines. You should also be proficient in Microsoft office suite.
An understanding of the social housing and homeless sector and experience of dealing with vulnerable people who may experience poor mental health and addiction would be an advantage.
If this sounds like you we would love to hear from you, please send us your CV together with a covering letter telling us about yourself and your interest in our vacancy.
